Warranty


 

The following warranty applies to the supply of new equipment and spare parts from FURUNO DANMARK A/S to our dealers and Business Customers.

Click here to to download the warranty conditions as PDF-file

FURUNO Complete equipment:


Supplied equipment is covered by a 24 month warranty on parts from the day the equipment has been installed by an authorized FURUNO dealer, or 30 months from invoicing, whichever comes first.

If FURUNO may decide to address a warranty repair with the delivery of another complete equipment, this will provide a guarantee that maximum is 24 months from invoicing of the defective equipment.

Non FURUNO equipment:

 

  1. Equipment in FURUNO DANMARK‘s product portfolio is as standard covered by the 12 month warranty on parts from the date the equipment has been delivered to an authorized Furuno dealer/Commercial Customer. If FURUNO may decide to address a warranty repair by supplying another complete equipment (Exchange) a guarantee of maximum 12 months after invoicing of the defective equipment will apply.
  2. Non- FURUNO Products delivered, but not part of FURUNO DANMARK’s portfolio is covered by manufactures warranty, which may differ from FURUNO DANMARK’s warranty terms.

Spare Parts

Al supplied FURUNO spare parts are granted a six-month warranty on the delivered parts counting from invoicing from FURUNO DANMARK. Warranty for non-FURUNO spare parts is covered in accordance with Manufactures Warranty terms - if any.

Special conditions:


The following are not covered by the warranty:

A) Normal wear, which cannot be related to defects in the product.
B) Wrong usage of the equipment.
C) Damage caused by transport or improper storage.
D) Abnormally high or low supply voltage, beyond equipment specifications.
E) Service or installation carried out by unauthorized persons.
F) Conditions which are outside FURUNO DANMARK control, such as (lightning, water damage, fire, etc.)
G) Connection of other equipment that does not comply with the specified standards for connection of FURUNO DANMARK A/S supplied equipment.
H) Underwater Parts.
I) Costs associated with the replacement of underwater parts
J) Routine service and maintenance.
K) The serial number is damaged or removed.
L) Software updates except required by FURUNO DANMARK A/S.

FURUNO DANMARK may authorize the crew to make service of the equipment without affecting the warranty.

2. FURUNO DANMARK A/S covers replacement of defective components.

 

Below Radar parts are covered with the following guarantees: Magnetrons: 2500 hours from the date of installation, but no longer than 24 months. Mic Assy: 12 months from date of installation. The following parts are not covered by FURUNO DANMARK’s warranty:

A) Fuses
B) Lamps
C) Paper
D) Printhead
E) Cables
F) Protection caps
G) Disks
H) Drive belts
I) Batteries
J) Hydrostatic trigger

Forwarded replacement parts under warranty, will be invoiced at list price at time of shipment.

The Dealer pay shipping costs by shipping defective goods to FURUNO DANMARK and FURUNO DANMARK covering the return costs to the same destination from where it has been received or Dealers warehouse.

Defective and unused parts must be registered in our RMA system and returned to the FURUNO DANMARK no later than 30 days after the service has been completed enclosed a detailed error report.

When the returned parts are received and examined, a credit note will be issued.

3. Installation / Commissioning.


An authorized FURUNO installer / service technician must perform the installation and commissioning. Warranty registration card must be completed and signed by a representative of the owner.

Alternatively, the equipment shall be registered on our website (www.furuno.dk)

4. Coverage.


The following are not covered by FURUNO DANMARK A/S Warranty:

  1. Travel cost and travel time 
  2. Freight 
  3. Custom Clearance 
  4. Custom, VAT, licenses, etc. 
  5. Stock costs 
  6. Insurances 
  7. Packing, in addition to the standard package for the device 
  8. Instruction in use of the equipment 
  9. Crane assistance 
  10. Routine Maintenance, annual survey 

5. Fault on supplied equipment.

Any failure on equipment supplied shall without any delay be reported in writing to the FURUNO DANMARK A/S, with the identification of the faulty equipment as well as a complete failure report and the original invoice number. FURUNO DANMARK A/S will take the necessary steps to rectify the failure. If the equipment under warranty are sent to FURUNO DANMARK A/S and no failures are found when checked in our workshop, a fee for the examination will be charged.

6. Transfer of Warranty.


The warranty for the supplied equipment is transferred to the end user when the device is registered with FURUNO DANMARK A/S. (www.furuno.dk)

7. Warranty on Parts.


FURUNO DANMARK A/S provides 6 months warranty on supplied parts, used for repairing of the FURUNO equipment. Any returned part, which is assumed to be defective must be accompanied by a detailed service report describing the failed component. Returned parts must be registrated in our RMA system and the RMA number must be applied to the service report.

8. Liability.

FURUNO DANMARK A/S's warranty obligations may not exceed the amount invoiced for the equipment.